Upon Arrival NU Car Rentals Meet and Greet service in Cancun is provided if flight details are received at the time of booking. You will be met by a NU Car Rental agent bearing a sign with your name. If flight info was not received or you need assistance please call 998 882 29 25. Information offered by other agents is not reliable. For your Arrival Terminal - Terminal 3 - after exiting Customs continue down the hall past rental counters time shares taxis etc to exit the Terminal Bldg. To the right is the Shuttle area in front of the Margarita Ville Bar. You will see the sign for the Shuttle stop and our NU Car rep or NU Car Shuttle in this area - or call for pick up. Do not exit this area as it is the only area for rental pick up. Terminal 2 - National - follow the hall passing the rental counters time shares taxis etc. Exit the room at the end of the hall turning toward the Transportation area. Continue right to Platform 65 in front of the Coconut Bar. You will see the NU Car rep or NU Car Shuttle - or call for pick up. Do not exit this area as it is the only area for shuttle pick up. Terminal 2 - International flights - after exiting customs enter the Hall and pass the rental counters time share taxis etc to exit the Terminal then pass the ramp. In front of the Wrap and Go restaurant you will see transportation rows 1-5 and find our NU rep or NU shuttle or call for pick up. Pick up is also allowed in the corner in front of the Welcome Bar. Do not exit this area as this is the only area shuttle pick up is allowed. Vehicles are held up to two hours during business hours after arrival time on your reservation.
Insurance Collision Damage Waiver -CDW- is included with an excess maximum of 10% of the market value of the vehicle. This means that you are responsible for damages to our vehicle up to this amount. This amount may be reduced to Zero with the purchase of our LDW at 15USD for cars and 20USD per day for Vans and Luxury cars plus tax. Please see excess amounts below. If you do not wish to purchase our LDW or you wish to use your own credit card or 3rd Party Insurance a deposit up to 2500USD depending on the car - will be required. CDW does not cover tires or windshield damage.
3rd Party Liability Insurance of 750 thousand MXN is included in your rental price. You are responsible for all damages and injuries caused to a 3rd party for any amount in excess of the 750 thousand MXN. You may purchase Additional Liability Insurance increasing your coverage to 3 million MXN for 15USD per day plus tax for cars and 20USD per day plus tax for vans and Luxury cars. NOTE that credit card or 3rd party insurance bought on websites DO NOT protect you against any liability on your side which results in damage to 3rd parties - including passengers in the rental car. Our coverage is null if there is any noncompliance of the terms and conditions of the rental contract.
CDW Excess amounts - Economy cars - through Full size cars - excess is 1000-2000USD SUVs - excess is 2800-4000USD Vans - excess is 3500-4200USD.
Special Equipment GPS is 8.10USD per day. Child seats are 5.80USD per day. Equipment is subject to availability - please request at time of reservation.
Fuel All vehicles must be returned with the same level of fuel as when rented in order to avoid per liter refueling charges plus a refueling service fee of 20.00US. There is no reimbursement for differences of fuel.
One Way Rentals One way rentals are not available.
Geographic Restrictions Rental cars are not permitted to leave the borders of Mexico. However, if the customer decides to leave the city of rental, he or she must consult the rental location in the city of rental prior to leaving. Rental car licenses determine the days of the week that the vehicle is permitted on roadways. Vehicles are only allowed to be driven on paved roads. Driving on beaches is not permitted.
Driver Qualifications All drivers must possess a valid credit card in his or her own name; hold a current and non-probationary license from the US, Canada or EU, or an international driver's permit in conjunction with their driver's license. A refundable deposit will be held on the renter's credit card for the duration of the rental. Minimum age is 21. Renters between the ages of 21 and 24 will be required to pay an underage surcharge of 5.80USD/day. Additional drivers will be charged 5.80USD/per day. All drivers must meet all rental requirements and have their name on the rental agreement at the time of rental.
Credit Card Guarantees If you have reserved a pay on arrival rental, a credit card guarantee is required in order to reserve a vehicle. This credit card will be validated at the time of reservation and may show a 1.00USD temporary authorization on your credit card statement. However, no actual guarantee fee will be incurred unless the Customer is a No Show; in which case a No Show fee equivalent to a one day rental or a minimum of $50 00 will be charged to the credit card provided as a guarantee. If your plans change, you can avoid this fee by cancelling your reservation through the same site on which you made your reservation at least 48 hours in advance of your scheduled rental time.
If you reserved a Prepaid (Pay Now) reservation, you will be charged a Booking Fee equivalent to the total charges of your reservation. The Credit Card used for prepayment MUST be presented at the rental counter at time of pick up. This is a non-refundable reservation and may not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or a credit.
Inclusive Rate Pckg. Should you purchase our Inclusive Rate Package please note that Collision and Theft waivers, as well as Taxes, Fees and Liability Coverage ARE included in your rate. NOT included in your rate is the Fuel, Underage Drivers Fee, Additional Drivers Fee and special equipment such as baby seats, GPS, additional Liability Insurance or other available option. Should the rental vehicle suffer damage or loss, the Renter will be will be responsible for excess maximum amount of 10% of the market value of the vehicle. Economy-Full Size excess is 1000- 1800USD Intermediate to Premium SUVs excess is 2800-4000USD and Minivans-Premium vans 3500-4200USD. Excess is reduced to zero with the purchase of our LDW at 15USD per day for cars or 20USD per day plus tax for vans or luxury cars. You may also purchase additional Liability Insurance increasing your coverage to 3 Million MXN at 15USD for cars and 20USD per day for vans and luxury cars plus tax.
Credit & Debit Card Policy American Express VISA MasterCard and Discover are accepted. The driver must possess a major credit card in his/her own name with sufficient credit for the entire rental, any applicable taxes and fees plus security deposit. Debit cards are accepted but only for payment and upon return of the vehicle. Credit card requirements still apply.
Legal Notice NU Car Rentals provides a Car Rental Affiliate Reservation System and acts as an Agent for the convenience of You, the customer and the local owned and operated rental car firm. We use reasonable commercial efforts to insure the accuracy of all information posted on our website or distributed to other websites. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms, conditions and prevailing law covering the rental shall be those stated on the rental contract presented at the actual rental location.
Additional Information If you booked a Pay Now Special rate you will be charged in US dollars a nonrefundable deposit equivalent to the amount of the rental charges for the reserved period. Charges will appear on your statement as NU Car Rentals Website San Antonio, TX. Additional charges will be collected at rental in local currency A rental day consists of a 24 hour period. Changes to the reservation may result in a change of rate or an additional fee. There are no refunds for early returns. Reservations for multiple vehicles must be made in different names or may not be honored. Smoking in vehicles or returning the vehicle where special cleaning may incur an additional fee per local policy. Makes and models are examples only and are not guaranteed.