Policy for: DEN



Upon Arrival
Upon arrival at Denver Intl Airport proceed to Baggage Claim on the 5th floor,after collecting your luggage,if on the West side of the airport EXIT through doors 508-510 if on the East side of the airport Exit through doors 509-511.Once you exit the airport proceed to Island 3,where the Park 2 Jet Shuttle will be awaiting your arrival.The Park 2 Jet Shuttle has the NU Car Rental Logo on it, and it will bring you directly to the rental counter and your car. Our address is 18121 E. 81st Ave, Commerce City, CO 80022. Vehicles are held up to two hours after the arrival of your reservation during operating hours. You can reach us at 702-462-2664 or cc@nucarrentals.us



Insurance Excess and Deposit
SECURITY DEPOSIT: A security deposit will be held at the start of the rental. It will include the estimated amount of the rental plus a deposit.The deposit amount will vary between 300USD and 3000USD depending on the duration of rental. Local renters will have a deposit of 500USD to 3000USD also depending on the duration of rental. EXCESS: The renter is responsible for all damage or loss to the rental vehice.This responsibility may be reduced or eliminated. For additional information please inquire at our rental counter.



Special Equipment
Child safety seats and GPSs are available for $11.99USD/DAY based on availability and are not a guarantee. Express Toll Package is available for $11.99USD/DAY All fees are plus tax. Request at the rental counter or call us for availability. Lost and Found, Nu Car Rentals is not responsible for lost or stolen items.If you left a personal item in your rental vehicle, we highly recommend that you report your lost items at your earliest convenience, and we will do our best to locate it. The best option to report your lost item is to contact our Customer Care department at cc@nucarrentals.us Please reference your rental agreement number and an item description in your email. You can also call our Customer Care Dept at 702-462-2664 to report your lost item.Our policy is to hold items for 30 days if they are found in the vehicle or Nu Car Rentals location. After 30 days items may be donated or disposed of based on the locations available hold space or other factors.



Fuel
All cars are provided with a full tank of fuel and should be returned with a full tank of fuel in order to avoid a locally determined refueling charge. This charge will include the price of fuel as well as the service required to refuel the vehicle plus tax. Prepaid fuel options are available at a discount. Please inquire at the rental counter. Credit is not issued for unused fuel. Electric vehicles will follow the same principle, all electric vehicles should be returned with the same amount of charge as when rented to avoid a locally determined re-charging fee. This fee is calculated as if gasoline was in the vehicle based on the amount of charge needed for a full charge.The rental contract will list this charge as gallons of fuel.



One Way Rentals
One way drops are allowed only between NU Car Rental locations in Las Vegas, San Francisco, Phoenix, Salt Lake City and Denver with prior approval and a drop fee.



Geographic Restrictions
Travel is allowed in the states of Nevada,California,Utah Colorado,Arizona,New Mexico,Nebraska,Wyoming and Kansas.Vehicles are not allowed at Yellowstone National Park. Violation of the geographic restrictions will result in being charged .20USD per mile for each mile driven during the entire duration of the rental period and will void any coverages purchased. Vehicles are only allowed to be driven on paved roads and cannot be driven off terrain or on beaches,doing so will void all insurance coverages.



Driver Qualification
All Drivers must present a valid Drivers License as well as have a clean driving record.and pass our digital driver's license scanner. They must also present a major credit card in their own name at the time of rental. International renters, except for Canada,must have a valid International Driver's license,passport and pass our digital driver license scanner. They must also provide round trip flight information with the return flight being the same of return to qualify.All rentals will be required to have a deposit on a major credit card. The deposit amount varies between $300-$3000USD depending on the vehicle and duration of rental. Additional Drivers MUST meet the same requirements as the renter and must be on the contract at the time of rental. The additional driver fee is $12.99USD/DAY,spouses are free,spouses are determined by either same last name or same address on DLs All drivers between ages of 21 and 24 may only rent ECAR CCAR SCAR FCAR IFAR SFAR FFAR -SUVs-and MVAR minivan. They may not rent Premium or Specialty vehicles.Young Drivers 21-24 years are allowed to rent with an Underage Drivers Fee of $25.00USD/DAY otherwise,drivers must be between 25-80 years of age. All fees are taxable.



Credit Card Guarantees
If you have reserved a pay on arrival rental, a credit card guarantee is required in order to reserve a vehicle. This credit card will be validated at the time of reservation and may show a 1.00USD temporary authorization on your credit card statement. However, no actual guarantee fee will be incurred unless the Customer is a No Show; in which case a No Show fee equivalent to a one day rental or a minimum of 50.00USD will be charged to the credit card provided as a guarantee. If your plans change you can avoid this fee by cancelling your reservation through the same site on which you made your reservation at least 48 hours in advance of your scheduled rental time. If you reserved a Prepaid (Pay Now) reservation, you will be charged a Booking Fee equivalent to the total charges of your reservation. The Credit Card used for prepayment MUST be presented at the rental counter at time of pick up. This is a non-refundable reservation and may not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or a credit.



Inclusive Rates
Should you purchase our Inclusive Rate Package please note our rate includes the Loss Damage Waiver, taxes and Fees. LDW has a zero excess or deductible. NOT included in your rate is the Fuel, Underage Drivers Fee, and special equipment such as Child sheets and GPS, as well as the Supplemental Liability Insurance or any other available option.



Credit Debit Card Policy
We accept American Express, Visa,MasterCard and Discover Cards. A security deposit will be held at the start of the rental. It will include the estimated amount of the rental plus a deposit. The deposit amount will vary between $300- USD and $3000USD depending on the type of vehicle and duration of rental. Local renters will have a deposit of $500 to $3000USD depending on car type and length of rental.These funds will no longer be available for immediate use and may take up to 30 days depending on your bank to become available. We will not be responsible for any returned checks, or insufficient fund charges or bank fee related to this process. Debit cards are not an accepted form of payment or qualification. Cash is not accepted for qualification or for payment. Vouchers and prepaid cards are not accepted. For all prepaid rentals the person who prepaid for the rental must be present with the same credit card in his or her own name that was used to prepay the reservation in order to pick up the rental. There will be a deposit for prepaid rentals. All fees are plus tax. As of October 12th, 2023 we will impose a surcharge of 2 percent on the transaction amount on credit card products.



Legal Notice
NU Car Rentals provides a car rental affiliate reservation system and acts as an agent for the convenience of you the customer and the local owned and operated car rental firm. We use reasonable commercial efforts to insure the accuracy of all information posted on our website or distributed to other websites. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms, conditions and prevailing law covering the rental shall be those stated on the rental contract presented at the actual rental location.



ADDITIONAL INFORMATION
If you booked a Pay Now Special rate you will be charged in US a nonrefundable deposit equivalent to the amount of the rental charges for the reserved period. Charges will appear on your statement as NU Car Rentals Website San Antonio, TX. Additional charges will be collected at rental in local currency A rental day consists of a 24 hour period. Changes to the reservation may result in a change of rate or an additional fee. There are no refunds for early returns. If After hours returns are permitted the renter will be billed to the start of the next business day and is responsible for the rental vehicle until inspected by a company representative. Please inquire at the rental counter for further details.Reservations for multiple vehicles must be made in different names or may not be honored. Smoking in vehicles or returning the vehicle where special cleaning is necessary, renter may incur an additional fee per local policy.Makes and models are examples only and are not guaranteed. Local taxes and fees are controlled by local authorities and Suppliers and may be subject to change.