Policy for: KEF

Upon Arrival
Upon clearing customs our representative will be in the Arrival Hall holding a white board with our logo. We arrive 40 minutes after your confirmed landing to allow you to clear Customs then wait 20 minutes. If your flight information was not sent or has changed and you do not find us at the airport please call us at plus 354 511 5660 and we will be with you soon. Our Meet and Greet service is available 24/7 except public holidays. Our office hours are 5a-6p. Out of hours and public holidays incur a 50EUR out of hours fee. Cars are held during operating hours for up to 2 hours after stated arrival time unless otherwise requested.

CDW - Collision Damage Waiver is available for 14EUR per day. Theft Protection is optional for 5EUR per day. With purchase of CDW the renter will only be responsible for 360,000ISK of the commercial value of the vehicle or 500,000ISK for campers and motorhomes. You can opt for SCDW -Super Collision Damage Waiver for 19EUR per day to lower the excess to 100,000ISK. CDW is mandatory unless renter provides written proof from an insurance company stating in English that collision insurance is effective in Iceland and valid during the duration of the rental Using 3rd party insurance is the renters own responsibiility. If CDW is not accepted renter is responsible for the full value of the vehicle and extras in case 3rd party insurance is not valid. Should you wish to rely on your credit card insurance and/or coverage purchased on third party websites the credit card deposit is 3700EUR. The deposit will be refunded once the vehicle is returned without damage to the vehicle. if damaged you are responsible for all repairs or vehicle replacement prior to your departure. Sand and ash protection is 7EUR per day with excess of 1340EUR. Gravel protection is 11EUR per day. Tire insurance is 8EUR per day for full cost of repair or replacement of tire in case of damage to the tire. This does not include transport to a tire shop or roadside assistance. Our Silver Insurance package is 26EUR per day. The Silver Insurance package includes SCDW and Gravel Protection Global insurance coverages are always subject to change. No insurance covers damages caused to the underside of the vehicle due to driving through rivers or any kind of waterfall. Such damage is always the renters full responsibility. Excess will vary depending on the vehicle.

Special Equipment
The following special equipment is available upon request: Infant seat up to 12mo. or 13kg .....7EUR per day Child-Toddler seat up to 7yrs 15-30kg....7EUR per day GPS....11EUR per day WiFi...14EUR per day Roof Rack....25EUR per day Also available for camper or motorhome rentals are: Camping Table....1000ISK Gas Bottle....13000ISK Gas canister....1400ISK Power Inverter....800ISK Sleeping Bag....3500ISK Sleeping Kit....5500ISK Toilet Chemical.......1700ISK Toilet Cleaning fee...7000ISK Towel.................2000ISK USB Car Charger....1700ISK Request at the rental counter or contact us to reserve equipment

Vehicles not returned at the same level of fuel will be charged for the missing fuel plus 26.00EUR service fee.

One Way Rentals
One way rentals are not available.

Geographic Restrictions
No insurance covers damages caused to the underside of the vehicle due to driving through rivers or any kind of waterfall. Such damages are always the renters full responsibility.

Driver Qualifications
All drivers must have a valid drivers license and major credit card in their own name. The drivers license must have been held for at least 12 months. If the license is not in the Roman alphabet it must be accompanied by an international drivers license. Minimum age is 20 for 2 wheel drive and for 4x4. Max age 75. Additional drivers are 6EUR per day and must meet the same requirements as the primary driver.

Credit Card Guarantees
If you have reserved a pay on arrival rental, a credit card guarantee is required in order to reserve a vehicle. This credit card will be validated at the time of reservation and may show a 1.00USD temporary authorization on your credit card statement. However, no actual guarantee fee will be incurred unless the Customer is a No Show; in which case a No Show fee equivalent to a one day rental or a minimum of 50.00USD will be charged to the credit card provided as a guarantee. If your plans change you can avoid this fee by cancelling your reservation through the same site on which you made your reservation at least 48 hours in advance of your scheduled rental time. If you reserved a Prepaid (Pay Now) reservation, you will be charged a Booking Fee equivalent to the total charges of your reservation. The Credit Card used for prepayment MUST be presented at the rental counter at time of pick up. This is a non-refundable reservation and may not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or a credit.

Inclusive Rate Pkg.
Should you purchase an Inclusive Rate Package please note that Collision and Theft waivers, as well as Taxes and Fees ARE included in your rate. NOT included in your rate is the Fuel, Underage Drivers Fee, Additional Drivers Fee and special Equipment such as baby seats and GPS, as well as Supplemental Liability Insurance or any other available option. You will remain responsible for the excess for included waivers- 360000ISK or for campers and motor homes 500000ISK.

Credit & Debit Card Policy
We accept Visa and Mastercard only. Please note that at the time of pick up you may be required to leave a deposit to cover the value of the insurance excess. The blocked amount will be returned in full at the end of the rental if the vehicle is returned in the same condition as received. Also note that due to the foreign exchange and other bank charges the customer is responsible for any fluctuations or charges when the deposit is refunded. Debit cards are not accepted for deposits.

Legal Notice
NU Car Rentals provides a car rental affiliate reservation system and acts as an agent for the convenience of you the customer and the local owned and operated car rental firm. We use reasonable commercial efforts to insure the accuracy of all information posted on our website or distributed to other websites. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms, conditions and prevailing law covering the rental shall be those stated on the rental contract presented at the actual rental location.

Additional Information
If you booked a Pay Now Special rate you will be charged in US dollars a nonrefundable deposit equivalent to the amount of the rental charges for the reserved period. Charges will appear on your statement as NU Car Rentals Website San Antonio, TX. Additional charges will be collected at rental in local currency A rental day consists of a 24 hour period. Changes to the reservation may result in a change of rate or an additional fee. There are no refunds for early returns. If After hours returns are permitted the renter will be billed to the start of the next business day and is responsible for the rental vehicle until inspected by a company representative. Please inquire at the rental counter for further details. Note there is no shuttle service available outside hours of operation Reservations for multiple vehicles must be made in different names or may not be honored. Smoking in vehicles or returning the vehicle where special cleaning may incur an additional fee per local policy. Makes and models are examples only and are not guaranteed. Local taxes and fees are controlled by local authorities and Suppliers and may be subject to change.