Upon Arrival NU Car Rentals service is provided in cooperation with Solid Car Rental in Costa Rica. NU Car Rentals Meet and Greet service is provided when valid flight information is received at the time of booking. Upon exiting the Baggage Claim area you will be met by an agent bearing a sign with your name. If you did not provide us with your flight details you can either call us at 2735-5777 and we will pick you up in 5 minutes or you can turn right as you exit the Terminal, and wait for our shuttle. Should you need assistance, please call us at 2665-1159 or 2242-6000 from anywhere within Costa Rica. If you are calling from the USA and Canada call 1-800-390-7065. International call +(506) 2665-1159 or +(506) 2442-6000. Vehicles are held up to 2 hours after the arrival time on your reservation during business hours. We wish you a safe trip to Costa Rica and look forward to meeting you.
Insurance Renter is responsible for damage to the rental vehicle. We offer CDW - Collision Damage Waiver - with a deductible of 900.00-5000.00USD depending on the rented vehicle. The Renter may decline CDW and use credit card or insurance policy by presenting written proof of coverage stating type of vehicle covered-amt of coverage-valid during dates of rental and 3000USD deposit. If CDW is declined purchase of SLI-Z, 100 percent liability coverage, is required. Renter pays all rental vehicle damage. 3rd Party Ins and credit card coverage REIMBURSE you for damages to our vehicle. All damages must be paid by the renter in full prior to leaving Costa Rica. You can file for reimbursement from your provider-presenting necessary documents. Vehicles carrying more than 7 passengers cannot decline CDW. Third Party Liability- SLI is mandatory in case of an accident with a third party. The renter is responsible for 20 percent of the total damage and the company pays 80 percent. If the renter declines CDW then SLI-Z will be mandatory and the Company pays 100 percent of the liability damages. The security deposit will be 900-1600USD depending on rented vehicle. SLI plus SLIZ ranges from 28 to 50USD per day depending on vehicle rented. CDW plus CDWZ provides 100 percent damage coverage for rental vehicle.The rate is 50 to 90USD per day depending on vehicle rented. The deposit with Extended Protection is 500 -1200USD. RA-Roadside Assistance is 5USD per day, towing - no off road or difficult access, battery jump, locksmith - not lost key, taxi-max 40 km for mechanical failure. Coverages are subject to rules and procedures explained at time of rental-restrictions apply. In case of negligence any protection will be canceled and renter will be responsible for paying for all damages to the rental vehicle and third party vehicles properties and persons involved in the accident.
Special Equipment Costa Rica law requires children 0-7yrs or 10-30kg to travel in a Child seat. They are available for 5.00USD per day. Please indicate type of seat needed. GPS is also available for 10.00 USD per day. Roof racks/luggage racks are 10.00USD per day. Special equipment is subject to availability, Request at the rental counter.
Fuel The vehicle must be returned with the same amount of fuel as rented to avoid a refueling service charge. As an option we offer prepaid fuel and you will not need to worry about gasoline amounts. Please ask at the rental counter for prices.
One Way Rentals One way rentals are allowed with previous authorization. The drop fee will vary depending on the number of rental days and the drop off location.
Geographic Restrictions Cars are not allowed to leave the country of Costa Rica. For rentals less than 3 days 93 free miles per day are included in the rate. Additional miles are .25 USD each. Rentals 3 days or longer include unlimited mileage. Renter may travel on all official mapped roads. Driving on beaches, rivers, lakes or off-road is NOT allowed. Please ask the rental counter for a map to guide you. Violation of any driving restrictions makes all coverage null and void and leaves renter responsible for the full value of the vehicle.
Driver Qualifications All drivers must present a valid drivers license. Foreign renters must present a valid drivers license and a valid passport and based on the date of the entry stamp will be allowed to rent a vehicle for up to 90 days. We accept international or other valid drivers license in Roman alphabet. Minimum age for driver is 21, maximum is 75. Young drivers 21yrs to 25yrs old are charged 10.00 USD per day underage driver fee. Additional drivers are 5.00USD per day; spouse is 3.00USD a day. All drivers must meet all rental requirements and have their name on the rental agreement at the time of rental.
Credit Card Guarantees If you have reserved a pay on arrival rental, a credit card guarantee is required in order to reserve a vehicle. This credit card will be validated at the time of reservation and may show a 1.00USD temporary authorization on your credit card statement. However, no actual guarantee fee will be incurred unless the Customer is a No Show; in which case a No Show fee equivalent to a one day rental or a minimum of 50.00USD will be charged to the credit card provided as a guarantee. If your plans change you can avoid this fee by cancelling your reservation through the same site on which you made your reservation at least 48 hours in advance of your scheduled rental time. If you reserved a Prepaid (Pay Now) reservation, you will be charged a Booking Fee equivalent to the total charges of your reservation. The Credit Card used for prepayment MUST be presented at the rental counter at time of pick up. This is a non-refundable reservation and may not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or a credit.
Inclusive Rate Pkg. Should you purchase an Inclusive Rate Package please note that CDW basic liability taxes and fees are included in your rate. There is a credit card deposit-950.00 to 1600.00USD depending on the vehicle rented. This amount will be returned to you upon completion of the rental if the vehicle is returned without damage. Should the vehicle be damaged the renter will be responsible for the excess given at time of rental 900-1600USD. NOT included in your rate is the Fuel, Underage Drivers Fee, Additional Drivers Fee and special Equipment such as baby seats, GPS Out of Hours fee and Supplemental Liability Insurance.
Credit & Debit Card Policy All renters must present a valid credit card in his or her own name at the time of the rental. We accept Visa Mastercard and American Express. The credit card must be able to authorize the total amount of the rental plus the security deposit according the the vehicle type rented. The deposit will be released upon completion of the rental with no damage to the vehicle. Return to your account may take 10-20 working days depending upon your bank. Some debit cards are allowed only to pay at the end of the rental agreement.
Legal Notice NU Car Rentals provides a car rental affiliate reservation system and acts as an agent for the convenience of you the customer and the local owned and operated car rental firm. We use reasonable commercial efforts to insure the accuracy of all information posted on our website or distributed to other websites. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms, conditions and prevailing law covering the rental shall be those stated on the rental contract presented at the actual rental location.
Additional Information If you booked a Pay Now Special rate you will be charged in US dollars a nonrefundable deposit equivalent to the amount of the rental charges for the reserved period. Charges will appear on your statement as NU Car Rentals Website San Antonio, TX. Additional charges will be collected at rental in local currency A rental day consists of a 24 hour period. Changes to the reservation may result in a change of rate or an additional fee. There are no refunds for early returns. If After hours returns are permitted the renter will be billed to the start of the next business day and is responsible for the rental vehicle until inspected by a company representative. Please inquire at the rental counter for further details. Note there is no shuttle service available outside hours of operation Reservations for multiple vehicles must be made in different names or may not be honored. Smoking in vehicles or returning the vehicle where special cleaning may incur an additional fee per local policy. Makes and models are examples only and are not guaranteed. Local taxes and fees are controlled by local authorities and Suppliers and may be subject to change.