Upon Arrival Nu Car Rentals service is provided in cooperation with America Car Rentals in Merida. Upon arrival if we received your flight details our representative will be waiting for you outside the Terminal Building with a sign and your name. Once you exit Baggage Claim and clear Customs and Security proceed through the main exit. Our agent will be there. Should you need to contact us our number is 52 9982536114 or 52 9982536110. Vehicles are held for up to 2 hours after the time received on your reservation during operating hours.
Insurance Collision Damage Waiver -CDW- is included with an excess maximum of 10 percent of the market value of the vehicle. Therefore you are responsible for damages to our vehicle up to this amount. This amount may be reduced to Zero with the purchase of our LDW at 15USD for cars and 20USD per day for Vans and Luxury cars plus tax. Please see excess amounts below. If you do not wish to purchase our LDW or you wish to use your own credit card or 3rd Party Insurance a deposit up to 2500USD depending on the car will be required. CDW does not cover tires or windshield damage.
3rd Party Liability Insurance of 750 thousand MXN is included in your rental price. You are responsible for all damages and injuries caused to a 3rd party for any amount in excess of the 750 thousand MXN. You may purchase Additional Liability Insurance increasing your coverage to 3 million MXN for 15USD per day plus tax for cars and 20USD per day plus tax for vans and Luxury cars. NOTE that credit card or 3rd party insurance bought on websites DO NOT protect you against any liability on your side which results in damage to 3rd parties - including passengers in the rental car. Our coverage is null if there is any noncompliance of the terms and conditions of the rental contract.
CDW Excess amounts - Economy cars - through Full size cars - excess is 1000-2000USD SUVs - excess is 2800-4000USD Vans - excess is 3500-4200USD.
Special Equipment Mexican law requires children to travel in car safety seats. Child seats are available for 8.00USD per day GPS and WiF-Fi device are each 12.00USD per day. Optional items are taxable. Please request at time of booking.
Fuel All vehicles must be returned with the same level of fuel as when rented in order to avoid per liter refueling charges plus a refueling service fee of 20.00USD. There is no reimbursement for differences of fuel.
One Way Rentals One way rentals are not available.
Geographic Restrictions Rental cars are not permitted to leave the borders of Mexico. However if the customer decides to leave the city of rental he or she must consult the rental location in the city of rental prior to leaving. Rental car licenses determine the days of the week that the vehicle is permitted on roadways. Vehicles are only allowed to be driven on paved roads. Driving on beaches is not permitted.
Driver Qualifications All drivers must possess a valid credit card in his or her own name and hold a current and non-probationary license from the US Canada or EU- or an international drivers permit in conjunction with their drivers license. A refundable deposit will be held on the renters credit card for the duration of the rental. Minimum age is 21. Renters between the ages of 21 and 24 will be required to pay an underage surcharge of 5.80USD per day. Additional drivers will be charged 5.80USD per day. All drivers must meet all rental requirements and have their name on the rental agreement at the time of rental.
Credit Card Guarantees At certain times of the year it will be necessary to provide a credit card to reserve a car. Certain car types may require a credit card guarantee year round. Certain car types and rates require non-refundable advance payment. Unless otherwise stated a 1 day charge with minimum of 35.00USD plus tax will be charged as a No Show. Customer agrees to pay the No Show fee with the credit card provided at the time of booking UNLESS the reservation was cancelled at least 48 hours prior to the pickup date. Cancellation must be done through the original booking source or website.
Inclusive Rate Pckg. Should you purchase our Inclusive Rate Package please note that Collision and Theft waivers as well as Taxes Fees and Liability Coverage ARE included in your rate. NOT included in your rate is the Fuel Underage Drivers Fee Additional Drivers Fee and special equipment such as baby seats GPS additional Liability Insurance or other available option. Should the rental vehicle suffer damage or loss the Renter will be will be responsible for excess maximum amount of 10percent of market value of the vehicle. Economy-Full Size excess is 1000- 1800USD Intermediate to Premium SUVs excess is 2800-4000USD and Minivans-Premium vans 3500-4200USD. Excess is reduced to zero with the purchase of our LDW at 15USD per day for cars or 20USD per day plus tax for vans or luxury cars. You may also purchase additional Liability Insurance increasing your coverage to 3 Million MXN at 15USD for cars and 20USD per day for vans and luxury cars plus tax.
Credit & Debit Card Policy American Express VISA MasterCard and Discover are accepted. The driver must possess a major credit card in his-her own name with sufficient credit for the entire rental applicable taxes and fees plus security deposit. Debit cards are accepted but only for payment and upon return of the vehicle. Credit card requirements still apply.
Legal Notice NU Car Rentals provides a Car Rental Affiliate Reservation System and acts as an Agent for the convenience of You, the customer and the local owned and operated rental car firm. We use reasonable commercial efforts to insure the accuracy of all information posted on our website or distributed to other websites. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms, conditions and prevailing law covering the rental shall be those stated on the rental contract presented at the actual rental location.
Additional Information If you booked a Pay Now Special rate you will be charged in US dollars a nonrefundable deposit equivalent to the amount of the rental charges for the reserved period. Charges will appear on your statement as NU Car Rentals Website San Antonio, TX. Additional charges will be collected at rental in local currency A rental day consists of a 24 hour period. Changes to the reservation may result in a change of rate or an additional fee. There are no refunds for early returns.
If After hours returns are permitted the renter will be billed to the start of the next business day and is responsible for the rental vehicle until inspected by a company representative. Please inquire at the rental counter for further details. Note there is no shuttle service available outside hours of operation
Changes to the reservation may result in a change of rate or an additional fee. There are no refunds for early returns. Reservations for multiple vehicles must be made in different names or may not be honored.
Smoking in vehicles or returning the vehicle where special cleaning may incur an additional fee per local policy. Makes and models are examples only and are not guaranteed.