Upon Arrival NU Car Rentals service is provided in cooperation with Soleiro Car Rental Ltd in Mauritius. If you provide your Hotel and room number if possible, we will meet you at the Hotel reception where you can sign the rental agreement. If your check in time or plans change please call us at plus 230 59071291 or plus 230 58570272. We are located at Surya Mukhi Street, Grand Baie 30510. We hold vehicles for up to 2 hours after the arrival time on your reservation during business hours.
Insurance Coverage Renter is covered for damage to the vehicle with an excess of 500EUR. This excess can be reduced to zero for a daily fee. The driver is covered with a maximum 7500EUR for personal injury, death and medical costs. Theft insurance is included - in case of theft renter must present the key to the insurance company. Renter is not covered for damage done during a theft. Police reports are mandatory in case of accident theft or damage for the renter to be covered by the insurance. If damage is not reported in a timely manner, insurance is void. Damage Waiver to reduce the excess to zero varies per car class For Economy-Fullsize and Minivan zero excess is 15EUR per day. Damage not covered - Fire damage, Glass and Mirrors, Tires and Wheels, Clutch, Interior or Underside of the car. Insurance for the underside of the car is 15 EUR per day Full coverage is void if driver is under the influence of drugs or alcohol or transporting illegal materials.
Special Equipment We offer both Infant and Booster seats upon request for 5 EUR per day including VAT. Must be fitted by renter. GPS is available upon request for 5 EUR per day including VAT. Special equipment if charged a daily rate up to a max of 15 days We offer free Wi-Fi with all of our cars. Request at the rental counter.
Fuel Policy Our vehicles are supplied with fuel and should be returned with the same amount of fuel as it was received in order to avoid a refueling charge of 1.25EUR or 50MUR per liter. There are no refunds for unused fuel.
One-way Rentals Please ask your rental agent for availability of one way rentals
Geographic Limits Cars are not allowed to be transported between islands. No service will be provided and there is no insurance coverage. Cross border rentals are NOT allowed. International one ways are not allowed. Delivery and collection of vehicles is free of charge with minimum 3 day rentals upon request depending on availability and on pick up and drop off locations. Hotel delivery and collection within the city limits with a three day minimum rental are free of charge. Less than 3 days rental a 15EUR fee will apply. City hotel deliveries and collections within 31mi distance from the airport is an extra 20EUR incl VAT. Unlimited mileage is included in the rate. 24 Hour Roadside Assistance is included in the rate. 24 Hour phone assistance is included. Free car wash is available at our offices. The Airport fee is included.
Driver Qualification The renter must present a passport, valid drivers license from their country of residence for at least one year prior to the rental and a major credit card in his or her own name at the time of rental. If the license is not in the Roman Alphabet the renter may present the official translation of their Drivers license or an International license. If using a voucher, renter must provide it at pick up along with the required credit card for any extra charges. The minimum age for renters for all car groups is 21. But A 20 year old may rent if his or her Drivers License shows it was issued 2 years prior. The maximum age for renters for all car groups is 75. All drivers must meet all rental requirements and have their name on the rental agreement at the time of rental. There is no maximum number of drivers.
Credit Card Guarantees If you have reserved a pay on arrival rental, a credit card guarantee is required in order to reserve a vehicle. This credit card will be validated at the time of reservation and may show a 1.00USD temporary authorization on your credit card statement. However, no actual guarantee fee will be incurred unless the Customer is a No Show; in which case a No Show fee equivalent to a one day rental or a minimum of 50.00USD will be charged to the credit card provided as a guarantee. If your plans change you can avoid this fee by cancelling your reservation through the same site on which you made your reservation at least 48 hours in advance of your scheduled rental time. If you reserved a Prepaid (Pay Now) reservation, you will be charged a Booking Fee equivalent to the total charges of your reservation. The Credit Card used for prepayment MUST be presented at the rental counter at time of pick up. This is a non-refundable reservation and may not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or a credit.
Inclusive Should you purchase an Inclusive Rate Package please note that the CDW, as well as Taxes and Fees are included in your rate. Renter will be responsible for 500EUR excess. NOT included in your rate is the Fuel, Underage Drivers Fee, Additional Drivers Fee and special equipment such as baby seats and GPS. For an additional 15 Euros per day you can reduce your Excess from 500 EUR to Zero responsibility.
Credit Card Qualifi. We accept American Express and Visa and others. A deposit will be held on the credit card and released once the car has been returned. The amount held will be 500.00EUR plus the estimated amount of the rental. Fines, Tolls, Parking charges, Keys, Documents, Damage to tires and rims, damage to glass and mirrors, clutch, vehicle interior, flat tires and the vehicle underside, out of hours fees incurred will be charged with administrative fee and applicable taxes. If the renter should refuse the vehicle even though the reserved vehicle shown was representative only, the rental charge applies Fees are plus taxse.
Legal Notice NU Car Rentals provides a car rental affiliate reservation system and acts as an agent for the convenience of you the customer and the local owned and operated car rental firm. We use reasonable commercial efforts to insure the accuracy of all information posted on our website or distributed to other websites. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms, conditions and prevailing law covering the rental shall be those stated on the rental contract presented at the actual rental location.
Additional Information If you booked a Pay Now Special rate you will be charged in US dollars a nonrefundable deposit equivalent to the amount of the rental charges for the reserved period. Charges will appear on your statement as NU Car Rentals Website San Antonio, TX. Additional charges will be collected at rental in local currency A rental day consists of a 24 hour period. Changes to the reservation may result in a change of rate or an additional fee. There are no refunds for early returns. If After hours returns are permitted the renter will be billed to the start of the next business day and is responsible for the rental vehicle until inspected by a company representative. Please inquire at the rental counter for further details. Note there is no shuttle service available outside hours of operation Reservations for multiple vehicles must be made in different names or may not be honored. Smoking in vehicles or returning the vehicle where special cleaning may incur an additional fee per local policy. Makes and models are examples only and are not guaranteed. Local taxes and fees are controlled by local authorities and Suppliers and may be subject to change.