Policy for: SDQ

Upon Arrival
NU Car Rentals service in Santo Domingo is provided in cooperation with Hot Deals Rent A Car. PLEASE REMEMBER to include your airline and flight details at the time of booking. If your flight details were provided to us at the time of booking our agent will be waiting for you in the Arrival Hall with a NU-Hot Deals Rent A Car sign bearing your name. You will be taken to our location a short 5 minutes from the Airport. If we did not receive your flight details please call us at 809-710-1441 or 849-351-2442 or 809-273-2002 once you have exited the Baggage Claim area. We will gladly pick you up and get you on your way. Vehicles are held up to 2 hours after the arrival time stated on your reservation during operating hours.

Insurance Options
Liability Insurance is required on all rental vehicles. Renters will be required to either provide written proof of Liability Coverage for the Dominican Republic from a Third Party or purchase Supplemental Liability Insurance. If you are relying on a Third Party, the renter will be required to provide written proof of Liability Coverage for the Dominican Republic. The presentation of a credit card or personal auto insurance is NOT proof of coverage. Supplemental Liability Insurance (SLI) protects you against claims for injury/damage you cause to a 3rd party/their property. It does NOT cover injury to you or damage to the rented vehicle. SLI is 11.87USD plus tax per day unless a CDW option which includes Liability Insurance is purchased. We offer the following Collision Damage Waiver options: CDW 1 is 29.50USD/day for all car sizes. With this option we waive our right to collect any monies from you to the rented vehicle. It includes a Zero deductible, Theft Protection (TP) and Windshield Protection and Liability Protection. This waiver also covers any dents and scratches and collision with another vehicle as well as damage incurred to the vehicle due to a collision with a fixed object. CDW 2 is available for $24.50/day for all car sizes and includes Liability Protection. There is a zero deductible as well as CDW and Theft Protection, but does NOT cover Tires and Windshield Protection. CDW 3 is available at $19.50/day and includes liability protection. There is a deductible of 1000.0USD you are responsible for. Should you choose NOT to purchase our Collision Damage Waiver you will be responsible for any and all damage or loss to the rental vehicle. Should you wish to rely on your credit card insurance and or coverage purchased on third party websites a credit card deposit of 1000.00USD will be required at the time of rental. The deposit will be refunded upon completion of the rental if there is no damage to the vehicle. If damaged you will be responsible for any and all damage or replacement of the vehicle prior to your departure. You may seek reimbursement from your provider upon returning to your country of residence. Glass and Tire Protection is available at 5.00USD per day. All options are taxable.

Special Equipment
Baby and Toddler and Infant seats are available for 5.00USD per day with a maximum of 40.00USD per rental. GPS is available for 10.00USD per day with a maximum 70.00USD per rental. Request at the rental counter.

All cars are provided with fuel and should be returned with the same amount of fuel as it was received in order to avoid a locally determined refueling charge. Prepaid fuel options are available. Please inquire at the rental counter at time of rental. Credit is not issued for unused fuel.

One Ways
One way rentals between Santo Domingo and Santiago are allowed with prior authorization. There is a drop fee of 60.00USD.

Geographic Policy
Our vehicles are not allowed to leave the country of the Dominican Republic and may not cross over into Haiti. Vehicles are only allowed to be driven on paved roads and cannot be driven on beaches- to do so will void any insurance coverage.

Driver Qualification
All Drivers must possess a valid Drivers License with a clean driving record from their country of residence and a valid major credit card in his or her own name. If their Drivers License is not in Roman alphabet they must have a valid International Drivers License and present their passport. We also require written proof of Liability Insurance covering injury to third parties and their property as well as Collision and Comprehensive insurance covering any and all damage to the Hot Deals Rent A Car vehicle while on rent. Written proof must include the name and address of the insurer as well as the policy number. Please read our Insurance Coverage Policy for details of your responsibility in the case of an accident or injury. Additional drivers MUST meet the same requirements as the Renter. Each additional driver will be charged an additional driver surcharge of 4.00USD per day. Spouses will not be charged the additional driver surcharge. Drivers must be at least 21 years of age - maximum is 75 years. Renters between the ages of 21 and 24 will be charged and underage surcharge of $5.00 per day.

Credit Card Guarantees
If you have reserved a pay on arrival rental, a credit card guarantee is required in order to reserve a vehicle. This credit card will be validated at the time of reservation and may show a 1.00USD temporary authorization on your credit card statement. However, no actual guarantee fee will be incurred unless the Customer is a No Show; in which case a No Show fee equivalent to a one day rental or a minimum of 50.00USD will be charged to the credit card provided as a guarantee. If your plans change you can avoid this fee by cancelling your reservation through the same site on which you made your reservation at least 48 hours in advance of your scheduled rental time. If you reserved a Prepaid (Pay Now) reservation, you will be charged a Booking Fee equivalent to the total charges of your reservation. The Credit Card used for prepayment MUST be presented at the rental counter at time of pick up. This is a non-refundable reservation and may not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or a credit.

Inclusive Rates
The basic CDW3 is included in the rate. Renter will be responsible for the first $1,000.00, should there be an accident or any damage to the vehicle. For an additional $5.00USD/day and on any car size, you may purchase our CDW2 at the rental counter. CDW2 reduces your excess responsibility to Zero; BUT it does NOT cover Tires and Windshields. You may purchase coverage for Tires and Windshields for an additional $5.00USD/day.....OR For an additional $10.00USD/day, you may purchase our Total Protection Plan. CDW1 reduces your excess responsibility to Zero and it covers Collision, Theft, Tires and Windshields. We do not offer PAI - Personal Accident Insurance.

Credit and Debit Inf
We accept American Express Visa MasterCard Discover and Diners Club. A security deposit will be held at the start of the rental. It will include the estimated amount of the rental plus a deposit of 500.00USD. This amount may vary depending on the vehicle type and the length of rental. Eligible Debit Cards are accepted at the time of rental and must have a Mastercard or Visa logo. The estimated amount of the rental plus an additional amount held as security will be assessed against your debit card at the time of rental. These funds will no longer be available for immediate use and may take up to 30 days -depending on your bank- to become available. We will not be responsible for any returned checks or insufficient fund charges or bank fees related to this process. Debit Card Security for mini and economy and midsize sedan is 500.00USD and all other vehicles are 1000.00USD. Cash is not accepted for qualification at the time of rental but may be used for payment upon return of the vehicle. A major Credit Card or Debit Card is still required to qualify to rent. Vouchers and prepaid cards are not accepted.

Legal Notice
NU Car Rentals provides a car rental affiliate reservation system and acts as an agent for the convenience of you the customer and the local owned and operated car rental firm. We use reasonable commercial efforts to insure the accuracy of all information posted on our website or distributed to other websites. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms, conditions and prevailing law covering the rental shall be those stated on the rental contract presented at the actual rental location.

Additional Information
If you booked a Pay Now Special rate you will be charged in US dollars a nonrefundable deposit equivalent to the amount of the rental charges for the reserved period. Charges will appear on your statement as NU Car Rentals Website San Antonio, TX. Additional charges will be collected at rental in local currency A rental day consists of a 24 hour period. Changes to the reservation may result in a change of rate or an additional fee. There are no refunds for early returns. If After hours returns are permitted the renter will be billed to the start of the next business day and is responsible for the rental vehicle until inspected by a company representative. Please inquire at the rental counter for further details. Note there is no shuttle service available outside hours of operation Reservations for multiple vehicles must be made in different names or may not be honored. Smoking in vehicles or returning the vehicle where special cleaning may incur an additional fee per local policy. Makes and models are examples only and are not guaranteed. Local taxes and fees are controlled by local authorities and Suppliers and may be subject to change.