Upon Arrival NU Car Rentals Service is provided in cooperation with America Car Rental in Tulum. Our location is at Coba Sur Ave 38-B Mza 36 Tulum Centro. Should you need to contact us please call plus 52 9982536112 or 52 9982772624. We hold vehicles up to 2 hours after your reserved arrival time during office hours.
Insurance PLI-third party liability for 750 thousand MXN is included. It is for public liability to persons or their properties caused by the rented vehicle. SLI is additional public liability and legal assistance if required up to 3 million MXN.available at counter. CDW-Collision Damage Waiver is not included in your rental. It reduces renter responsibility for payment due to partial or total loss of the rented vehicle to the stipulated excess for the vehicle rented. CDW does not cover tires or windshields. Without CDW Deposit is the value of the car about 7500-30000USD. The excess amount may be reduced to Zero with the purchase of our LDW - Loss Damage Waiver.. Please note that Credit Card or 3rd Party Ins. bought on websites DO NOT protect you against liability to 3rd parties including passengers in the rental car. Any coverage is invalidated for any noncompliance of the terms and conditions of the rental contract. This coverage does not include loss or damage to the car keys, license plate of the rented vehicle, fines or towing when required. Excess with the purchase of CDW - Economy cars-Full size cars - 1000-2200USD SUVs Pick ups - 2500-4500USD Vans - 3500-4200USD In case of an accident the driver must immediately inform America Car Rental so the insurance company can be notified. Insurance requires the driver to be authorized on the rental contract and must present their current drivers license with their photograph. Driver must stay at the scene of the accident to furnish information to the insurance company. Please call 00 52 998 253 6114 to report your accident. If you choose to use credit card damage and theft coverage you must leave a guarantee for the value of the vehicle and provide a letter issued from your bank specifying that you have the requested funds available and that your card provides CDW and Theft protection for the rental vehicle. The letter has to be verifiable and supported by the Mexican Insurance Commission. With the letter the renter will be required to sign a statement of personal responsibility. Without documentation mentioned here the purchase of CDW and TP is required at the rental counter. TP - Theft Protection covers loss with an excess amount for the rental vehicle specified on the rental contract. LDW - Loss Damage Waiver eliminates all responsibility of payment for damages and partial or total theft of the rented vehicle when purchased along with CDW. This coverage is invalidated if there is any non-compliance of the terms and conditions of the rental contract. This does not cover loss or damage to car keys license plate of rental fines or required towing. PAI-Personal Accident Insurance covers medical expenses of the renter and passengers in case of an accident. TGI-Tire and Glass Insurance covers tires rims and glass SRA-Road Assistance offers jump starts tire changes lock smith gasoline-plus cost of gas. Restrictions apply. MDW-Minor Damage Waiver-covers up to 4000 MXN. CCAP-Credit Card Assistance Pkg- provide documents to assist in renter damage collection from Credit card co.
Special Equipment Mexican law requires children to travel in car safety seats. Child Booster seats 4-8 yrs are available for 8.00USD per day. GPS and WiFi device are each 12.00USD per day. All extras are taxable. Request at the rental counter.
Fuel All vehicles must be returned with the same level of fuel as when rented in order to avoid the refueling charge of 40.60 MXN per liter of missing fuel. There are no refunds for unused fuel.
One Way We offer a one way service that allows you to return the vehicle in any of our locations with an additional drop fee based on the distance between cities and a minimum number of days of rental. For a rental of 0-800 km the minimum rental is 3 days and for 801 km and up the minimum rental is 7 days. The minimum rental does not apply to rentals between Cancun, Playa del Carmen and Tulum. All one way rentals require written authorization by the renting location. Drop charges rtange from 77USD to 1719USD depending on distance.
Geographic Restrictions Travel to Belize and Guatemala is allowed EXCEPT from the Merida Airport location. Permits for Belize can be procured for free at time of rental. Other permits require 48 business hours from the time of rental to process. Guatemala permit is 180 USD. If the customer decides to leave the city of rental he or she must consult the rental location in the city of rental prior to leaving. Rental car licenses determine the days of the week the vehicle is permitted on roadways. Vehicles are only allowed to be driven on paved roads. Driving on beaches is not permitted.
Driver Requirements All drivers must possess a valid credit card in his or her own name and hold a current license with a photo valid at least 1yr and issued for at least 1mo. UK license holders must present photo card with the license. If not in the Roman alphabet license must be accompanied by an International Drivers Permit. The minimum age is 18 years. Additional drivers will be charged 5.00USD per day. All drivers must meet all rental requirements and have their name on the rental agreement at the time of rental.
Credit Card Guarantees If you have reserved a pay on arrival rental, a credit card guarantee is required in order to reserve a vehicle. This credit card will be validated at the time of reservation and may show a 1.00USD temporary authorization on your credit card statement. However, no actual guarantee fee will be incurred unless the Customer is a No Show; in which case a No Show fee equivalent to a one day rental or a minimum of 50.00USD will be charged to the credit card provided as a guarantee. If your plans change you can avoid this fee by cancelling your reservation through the same site on which you made your reservation at least 48 hours in advance of your scheduled rental time. If you reserved a Prepaid (Pay Now) reservation, you will be charged a Booking Fee equivalent to the total charges of your reservation. The Credit Card used for prepayment MUST be presented at the rental counter at time of pick up. This is a non-refundable reservation and may not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or a credit.
Inclusive Rate Pkg. Should you purchase our Inclusive Rate Package please note that Collision and Theft waivers as well as Taxes Fees and Liability Coverage ARE included in your rate. NOT included in your rate is the Fuel Underage Drivers Fee Additional Drivers Fee and special equipment such as baby seats GPS additional Liability Insurance or other available option. Should the rental vehicle suffer damage or loss the Renter will be responsible for excess- maximum amount 10 percent of market value of the vehicle. Economy-Full Size excess is 1000- 1800USD Intermediate to Premium SUVs excess is 2800-4000USD and Minivans-Premium vans 3500-4200USD. Excess is reduced to zero with the purchase of our LDW. You may also purchase Additional Liability Insurance increasing your coverage to 3 million MXP.
Credit/Debit Card Pollcy American Express VISA MasterCard and Discover are accepted. The renter must possess a major credit card in his-her own name with sufficient credit for the entire rental applicable taxes and fees plus security deposit. All fees and surcharges are taxable. Debit cards and Travelers checks accepted ONLY for payment upon return. Personal checks and travel vouchers are not accepted. Credit card may not be accepted if from a special promotion or is in bad shape or illegible. The card must be personalized and valid for at least one year. We do not accept digital cards nor department store cards. Deposit amounts if CDW is purchased- ECMR ECAR EFMR 600.00 USD CCMR CCAR ICMR ICAR SCMR SCAR 700.00 USD FCMR FCAR PCAR 800.00 USD CFAR IFAR FFAR SFAR 900.00 USD PFAR LFAR 1000.00 USD MVAR IVAR SVMD FVAR OVMR OVAR 1000.00 USD FVMR, FVAR 850.00USD GVMR, GVAR, PFAR 950.00USD WFAR, PVAR, PVMR 1000.00USD Without CDW the deposit is the value of the vehicle from 7000 to 30000 USD.
Legal Notice NU Car Rentals provides a car rental affiliate reservation system and acts as an agent for the convenience of you the customer and the local owned and operated car rental firm. We use reasonable commercial efforts to insure the accuracy of all information posted on our website or distributed to other websites. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms, conditions and prevailing law covering the rental shall be those stated on the rental contract presented at the actual rental location.
Additional Information If you booked a Pay Now Special rate you will be charged in US dollars a nonrefundable deposit equivalent to the amount of the rental charges for the reserved period. Charges will appear on your statement as NU Car Rentals Website San Antonio, TX. Additional charges will be collected at rental in local currency A rental day consists of a 24 hour period. Changes to the reservation may result in a change of rate or an additional fee. There are no refunds for early returns. If After hours returns are permitted the renter will be billed to the start of the next business day and is responsible for the rental vehicle until inspected by a company representative. Please inquire at the rental counter for further details. Note there is no shuttle service available outside hours of operation Reservations for multiple vehicles must be made in different names or may not be honored. Smoking in vehicles or returning the vehicle where special cleaning may incur an additional fee per local policy. Makes and models are examples only and are not guaranteed. Local taxes and fees are controlled by local authorities and Suppliers and may be subject to change.