Upon Arrival NU Car Rentals service is provided by NOVA Car Rental in downtown Zagreb. Our office is located in the Lobby of the Hotel Sheraton, at the entrance facing Draskoviceva Street. Our hours of operation are Monday through Sunday from 8 A.M. to 9 P.M. and our phone number is +385 1 462 2259. Should your reservation be outside our hours of operation a EUR 30.00 surcharge will apply. We offer free delivery for sites within 15 km. of the NOVA office. For delivery outside the 15 km and during office hours, a delivery fee of EUR 20.00 plus EUR .30 per km will be charged. For delivery outside the 15 km., as well as outside our operating hours, a fee of EUR 20.00 + 0.50 per km will apply. Delivery must be arranged at the time of reservation.
Insurance If you require additional insurance coverage you may purchase it locally to reduce/remove the insurance excess. Just ask at the NOVA Rental Desk when you collect your car. Global Insurance coverages are always subject to change. When you purchase Global Insurance you may be held responsible by the rental car company and then seek reimbursement from your third party ins.
Third Party Coverage-TI, TPL - covers expenses for third parties and or damages to the outside of the vehicle. Third Party Liability insurance covers a maximum EUR200 thousand for material damages. The maximum coverage for personal injuries is EUR400 thousand. Insurance coverage is limited to Europe only
Excluded from the insurance is the use of the vehicle for the transport of dangerous goods which will void any insurance under the rental contract. Also insurance is void if any unauthorized driver has used the vehicle or if the driver of vehicle does not possess the required driver's license at the time of the event giving rise to claim.
CDW - Collision Damage Waiver and TP - Theft Protection reduce the Driver's responsibility for the vehicle to the amount of excess or deductible. If CDW or TP is not accepted the customer will be liable for up to the full value of the car. Otherwise the responsibility is only for the excess value of each of these coverages. By purchasing CDW you limit your financial risk in case of an accident up to the maximum limit (excess or deductible). The amounts are:.....
Mcmr, Mcar, Ecmr, Ecar - $600.00USD Ccmr, Ccar, Cwmr - $800.00 Icmr - $1000.00USD, Fcmr, Fcar, Svmr - $1200.00USD............. Lvmr - $1500.00USD and Pcar - $2000.00USD...................... The Excess/Deductible amounts also apply to the Inclusive rates.
SCDW - If CDW and TP are already included in the rates, the renter can choose SCDW to eliminate the Non-Waiverable Responsibility. If SCDW is accepted customer is responsible for damage to the inside of the vehicle, damage to the underside of the vehicle, mirrors, wheels/tires, lights, wheelcaps, antenna and wipers. SCDW does not provide coverage to areas considered as risk territory. Otherwise for collision damage there is zero excess.
WUG - WUG is optional and covers you against damage for the parts SCDW does not cover. If WUG is purchased the customer is responsible for ZERO EUR.
PAI - By taking personal accident protection you limit your liability for the consequences of an accident. Your liability is limited to- EUR 3,000.- for disability EUR 3,800,- for death EUR 1,800.- for medical costs All amounts in Euros - CLASS SCDW WUG PAI EXCESS MCMN 6.50 4.00 3.00 600.00 MCMR 6.50 4.00 3.00 600.00 MCAR 6.50 4.00 3.00 600.00 ECAR 6.50 4.00 3.00 600.00 ECMR 6.50 4.00 3.00 600.00 CCMN 6.50 4.00 3.00 600.00 CCMR 8.50 4.00 3.00 800.00 CCAR 8.50 4.00 3.00 800.00 CWMR 8.50 4.00 3.00 800.00 ICMR 13.00 4.00 3.00 1000.00 FCMR 13.00 4.00 3.00 1000.00 FCAR 13.00 4.00 3.00 1000.00 IVMR 13.00 4.00 3.00 1200.00 SVMR 13.00 4.00 3.00 1200.00 LVMR 13.00 4.00 3.00 1200.00 PCAR 20.00 4.00 3.00 2000.00
Special Equipment Child seat or booster seat is EUR6.50 per day maximum EUR65.00. Luggage Rack is EUR15.50 per day maximum EUR150.00. Ski racks are EUR15.50 per day maximum EUR150.00. Luggage Box is EUR18.50 per day maximum EUR150.00 Winter tires are EUR6.00/day max EUR120.00 and are MANDATORY from November 15th through April 15th. WiFi is EUR10.00/day, maximum EUR150.00/rental. GPS is EUR 10.00.00 per day, maximum EUR100.00.
In case the car needs a special cleaning (smell removal, animal pollution, liquid spill, etc) a minimum fee of EUR50 will apply.
Fuel All vehicles are supplied with fuel and should be refueled to the same level as received prior to returning the vehicle. Should you not return the vehicle with the same amount of fuel as received, you will be charged a Refueling charge of 15 Euros plus the cost of the fuel.
One Way Rentals National One Way Rentals from any of our other locations to to Dubrovnik are available with a 170.00USD drop fee. One way rentals between our other locations have a 60.00USD drop fee. International One Way Drops are possible. Please ask at the rental counter at the start of your rental.
Geographic Restrictions Cars are allowed into Andorra, Austria, Belgium, Bosnia and Herzegovina, the Czech Republic, Denmark, Finland, France, Germany, Great Britain, Hungary, Ireland, Italy, Luxembourg, Liechtenstein and Monaco. Netherlands, Norway, Portugal, San Marino, Poland, Serbia, Montenegro, Slovakia, Slovenia and Spain Restrictions apply for Albania, Macedonia, Turkey, Greece, Bulgaria, Romania and Kosovo. Insurance companies DO NOT cover car rentals in the above mentioned restricted territories. Should the renter choose to travel to one of these countries, it would be at their own risk. The renter will be responsible for all damage to or theft of the vehicle; as well as any roadside assistance they may require. Renter must advise the location of their intent to travel to any country outside of Croatia at time of rental and a one time Cross Border fee of 56.00 EUR will apply. In case of offence against Cross Border & Territorial Restrictions, all insurances lose their validity.
NOVA allows their cars to go on the Ferryboat and Islands. If the customers takes the car on a Ferry, the purchase of an Island/Ferryboat Travel Fee is mandatory. In case the customer fails to purchase the Travel Fee and the vehicle is damaged on a Ferry, all other protections are void and the customer will be held liable for the damages. The Island/Ferryboat Travel Fee is available for EUR 21.00/rental.
Driver Qualifications The renter and the driver have to be in possession of a valid Driver's License for at least 2 years. They must also have a major credit card in their own name with sufficient funds for the entire rental and deposit if one is required. Croatia requires that the minimum age and possession of a driver's license be 21 years old/2 years. For larger size cars 24 is the minimum age. If the renter has held a driver's license for the last 2 years but is between the ages of 19 and 21, an additional underage surcharge of EUR 5.00 per day/per driver will be charged. Driver's licenses printed with non Roman Alphabet (Arabic, Chinese, Japanese, Cyrillic etc) must be complemented by an International Driver's License. Please show a valid ID card or passport at time of pick up.
The additional driver surcharge is 5.00EUR per day.
Credit Card Guarantees If you have reserved a pay on arrival rental, a credit card guarantee is required in order to reserve a vehicle. This credit card will be validated at the time of reservation and may show a 1.00USD temporary authorization on your credit card statement. However, no actual guarantee fee will be incurred unless the Customer is a No Show; in which case a No Show fee equivalent to a one day rental or a minimum of $50 00 will be charged to the credit card provided as a guarantee. If your plans change, you can avoid this fee by cancelling your reservation through the same site on which you made your reservation at least 48 hours in advance of your scheduled rental time.
If you reserved a Prepaid (Pay Now) reservation, you will be charged a Booking Fee equivalent to the total charges of your reservation. The Credit Card used for prepayment MUST be presented at the rental counter at time of pick up. This is a non-refundable reservation and may not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or a credit.
Inclusive Rate Pkg. Should you purchase an Inclusive Rate Package please note that Collision and Theft waivers, as well as Taxes and Fees ARE included in your rate. You will remain responsible for any deductible or excess for any Waivers. NOT included in your rate is the Fuel, Underage Drivers Fee, Additional Drivers Fee and special Equipment such as baby seats and GPS, as well as Supplemental Liability Insurance or any other available option.
Credit & Debit Card Policy We accept American Express, Diners Club, Mastercard/Eurocard and Visa. We do not accept Debit Cards or Prepaid Cards. A deposit may be required. NO REFUNDS ARE MADE FOR EARLY RETURNS OR CONTRACT CANCELLATION.
Legal Notice NU Car Rentals provides a Car Rental Affiliate Reservation System and acts as an Agent for the convenience of You, the customer and the local owned and operated rental car firm. We use reasonable commercial efforts to insure the accuracy of all information posted on our website or distributed to other websites. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms, conditions and prevailing law covering the rental shall be those stated on the rental contract presented at the actual rental location.
Additional Information All rates are quoted in US Dollars. Payment upon arrival will be taken in local currency. Any changes to the reservation or the rental may result in a change to the rate or an additional fee.
NU Car Rentals will not be responsible for any cancelled reservations.
Makes and models are examples only and are not guaranteed.
If you booked a Pay Now Special rate you will be charged in US dollars a non refundable deposit equivalant to the amount of the rental charges for the reserved period. Additional charges will be collected in local currency at the time of payment.